Now, more than ever before, your financial security may be a top concern. Many Americans are facing financial hardship and the uncertainty of market volatility right now, but Central Willamette is here to help. There’s some good news amid this time of uncertainty. For instance, interest rates are at a historic low. In order to explore your options, make an appointment to speak with one of our advisors at Central Willamette Credit Union in Albany, Oregon.
Health and Safety
Health and safety is a priority for us. We want to protect both our credit union members and team members. That’s why we’re encouraging you to make an appointment before visiting a branch. This allows us to limit the number of people at our locations and adhere to COVID-19 best practices and social-distancing guidelines.
We’re also following all safety recommendations before you step inside our location to ensure your health is safeguarded once you walk through our doors. For instance, our locations are cleaned and sanitized daily. We’re also increasing the frequency with which we disinfect surfaces. Employees wash and sanitize their hands regularly as well.
For the time being, we also won’t be shaking hands with you when you enter our branch. We’ll welcome you with the same friendly disposition that we always do, but refraining from the shaking of hands is a necessary precaution to take right now.
You may also notice that some of the complimentary items we usually offer are now absent from our locations. We’ve removed the shared items like coffee pots, newspapers, and toys. But don’t worry. They’ll all make a return appearance once this has passed. And since we truly value and have faith in our community, we strongly believe that working together, it will pass.
In addition to shifting toward an appointment-only model for safety concerns, we’re also shifting toward this model to cut back on your waiting times. This will ensure we’re able to serve you in a timely manner. We’re doing everything we can to ease your worries and streamline your experience with us during this time.
Our Response to COVID-19
We’re here for you during this difficult time. That’s why we’re offering our members a comprehensive member care package. Like other lending institutions, we’re waiving a number of fees right now. For example, we’re waiving our pay-by-phone fee so you can still make your payments while staying safe at home. We’re also waiving our skip fees so that you can take advantage of our Skip-A-Pay program, which allows you to skip a monthly payment on a qualifying loan.
However, we’re taking it a step further and offering unique benefits to our members. We’re offering a zero-interest emergency loan of up to $2,500 to help you get back on your feet. You can use that money to cover basic needs and living expenses without having to worry about accruing interest. You also won’t be responsible for monthly payments for the first 90 days. This affords you the opportunity to get a minimal-risk cash advance at no cost to you. Central Willamette was founded on the principle of “People Helping People,” and this is one way we can offer our help.
Everyone’s financial situation is different, so you may need more than $2,500 to get by right now. If that’s the case, we’re also offering personal loans at lower interest rates. Like our emergency loans, we’re offering no payments for up to 90 days. This will allow you time to prioritize your family’s needs without having to worry about paying us back right away.
These are just some of the ways we’re serving you during this time. Make an appointment with us so we can better understand your situation and customize a financial plan that works best for your needs. We may be able to offer you a refinance or other financial solution that will better fit your current situation.
If you’re unable to come to a branch right now, we understand. We’re still available to help. We’re currently communicating with clients via text message. If you have a question, simply text us at 541-928-4536, and we’ll get back to you during normal business hours. Here are some tips to keep in mind when text messaging with us.
Members can also speak with a representative via telephone. Our Contact Center is keeping regular business hours: 8:30 a.m. to 6:00 p.m. Monday through Friday and 9:00 a.m. to 1:00 p.m. on Saturdays.
We also offer free online and mobile services. You can stay up-to-date with your account by taking advantage of these remote options. We’ll also keep you up-to-date by communicating with you through our website, email messages, and social media accounts. If you would prefer an in-person transaction but don’t want to visit a branch, you can also use our drive-up services during normal business hours.
We’re Here for You
We’re living in a time of uncertainty, but Central Willamette Credit Union in Albany, Oregon, wants to provide you with some stability. We’re here to help you with all your banking needs. We not only want to protect your finances, but we also want to protect your health. We’ll make sure all the appropriate guidelines are followed. Now is the time to make your money work for you like never before. Central Willamette Credit Union can help you.
If you want to calm your nerves during this rocky time, now is the perfect moment to make an appointment with one of our financial advisors. We can help you through this. Think of it this way—there has never been a moment in time when our economy hasn’t fully recovered. That’s why we believe our community will recover from this as well. Central Willamette Credit Union is committed to Building Better Lives Together, and together we will get through this.