Central Willamette Community Credit Union

You may have a pop-up blocker installed that needs to be disabled for our eStatement site in order to view eStatements.  For example, if your computer has Windows XP Service Pack2, Internet Explorer 7 or the Google Toolbar; your browser is equipped with a pop-up blocker.  We recommend that you add our eStatement site as an "allowed" site.  This will automatically disable the pop-up blocker each time you visit our site.  Alternatively you can temporarily manually disable the pop-up blocker each time you visit our eStatement site.

Q.      Do I need any special software to use the eStatement service?

If you have Adobe (Acrobat) Reader on your computer, you're all set.  If you do not have Adobe Reader, you can click http://www.get.adobe.com/reader/ for your free download.

Q.      Does it matter if I use Microsoft Internet Explorer, Mozilla FireFox or Netscape Navigator to access the eStatement site?

Microsoft Internet Explorer version 5.5 or higher is the preferred browser for accessing this application.  If you use an operating system other than Windows (such as Macintosh) click here:

http://www.get.adobe.com/reader/

to download the newest version of Adobe Reader.

Q.      Can I use the eStatement program through Web TV?

The Web TV service does not enable access to eStatements.

Q.      Do I have to be registered for Home Banking or Bill Payment services in order to register for eStatements?

Yes, you do need to have Home Banking which is the mechanism to access eStatements for security.  You do not need to have Bill Payment.

Q.      How can I register my account for eStatements?

Login to CU Online (Home Banking), click the eStatements button at the top of the page, provide your name and email address and accept the User Agreement.  That's it.  If you have more than one Membership number you will need to complete this process for each Membership number.

Q.      How will I know when my registration has been completed?

Once you've completed the registration process you will receive an email confirming your successful registration.

Q.      How will I know when I can view my statement?

You will receive an email notification whenever a new statement is available for viewing.  If the statement is not viewed within a certain time frame, a reminder email will be sent as a follow up.

Q.      Can I print my eStatement?

You can print your eStatements and you can also save them to your hard drive, diskette or CD.

Q.      How long will my eStatement be available for viewing?

eStatements will generally remain available for viewing for 4 years after they have been posted.

Q.      What if I have multiple membership accounts?

Each membership account will have to be set up through Home Banking and be viewed separately.

Q.      What do I do if my email address changes?

You can provide your new email address for eStatement notification by selecting "Change Registration" and then choosing "Change Your Email Address."

Q.      I received an error message while trying to view an eStatement.  It says "There was an error processing a page.  A font contains a bad CMap/Encoding."  What does this mean?

You are using an old version of Adobe Acrobat Reader and need to upgrade to version 4 or higher.  Adobe recommends that you first un-install any older version of Acrobat Reader prior to installing the updated version.  Once this has been done you should be able to view your eStatements with no problems.  Click:

http://www.adobe.com/products/acrobat/readstep2.html

to get the latest version.

Q.      What do I do if I'm having trouble viewing my statement?

Recent changes to your operating system software such as upgrades, downloads, and/or system enhancements can affect your  PC's ability to connect with secure sites, including our eStatement site.  We recommend trying the following steps:

·        Verify that you are current on all Windows Updates.  From the start menu, click on Windows Update and download recommended updates and patches.  Then shut down and restart the computer.

·        Un-install and re-install Adobe (Acrobat) Reader http://www.adobe.com/products/acrobat/readstep2.html

·        Ensure that you are using the most up-to-date version of your browser.

·        For Internet Explorer (recommended)

http://www.microsoft.com/windows/ie/default.asp

·        Other browsers are not supported for this application.

·        If you use an operating system other than Windows (such as Macintosh), click here:

http://get.adobe.com/reader/  to download the newest version of  Adobe Reader.

·        Some pop-up blocker and firewall programs may prevent access to eStatements.  If you utilize these types of applications, you may need to disable certain features of the programs in order to access your eStatements.

If you have not found answers to your questions, please click here for more information on how to contact us.